Refund and Return policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help. Please read our policy on refunds and returns carefully to understand your rights.

1. Returns

Eligibility for Return: You may return most items within 7 days of purchase. To be eligible for a return, the product must be in the same condition as you received it, unused, in original packaging, and with all accessories included. Return Process: To initiate a return, please contact our Customer Support team. Once we confirm your eligibility, we will provide instructions for sending the product back to us.

2. Refunds

Full Refund: If the return is approved, we will initiate a full refund to your original payment method within 7–10 business days. Please note that the time for the refund to appear in your account depends on your card issuer’s policies. Partial Refunds: In certain circumstances, only partial refunds may be granted, such as: When items are not in their original condition, are damaged, or are missing parts for reasons not due to our error. Non-Refundable Fees: Shipping fees are non-refundable unless the item was damaged during shipping or you received the wrong product.

3. Exchanges

Defective or Damaged Items: If you received a defective or damaged product, please contact us within 7 days of receipt. We will exchange the item or provide a full refund. Wrong Product: If you received the wrong product, please contact our support team, and we will correct the order at no additional cost to you.

4. Shipping

Return Shipping Costs: You are responsible for paying the shipping costs for returning items unless the item was damaged, defective, or incorrectly shipped by us. Shipping Costs for Refunds: Shipping costs are generally non-refundable, except in cases where we are at fault (e.g., defective or incorrect items). International Returns: For international orders, customers are responsible for any customs duties or fees associated with the return.

5. Contact Us

If you have any questions regarding your return or refund, please contact our Customer Support team:
Email: info@idevices.com.ng
Phone: 08056468380
Note: This policy is subject to change. Please review our policy periodically for updates.