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Shipping, Refund & Return Policy

Shipping Policy

You can send in your own dispatch or individuals to ship your orders to you, if you want us handle shipping your order, you may be required to provide a valid form of identification when your order is being delivered.

Orders are processed and sent to you between three to five business days for deliveries outside Lagos while deliveries within Lagos take 24 to 48 hours.

iDevices Store is not liable for any incorrect order or delivery error, this could be an incorrect delivery address, name or incorrect order.

You acknowledge that the delivery of your order may be impacted by events beyond iDevices Store's control which could be an adverse weather conditions, industrial action or any other unforeseen circumstances. iDevices Store will, however, try to ensure a smooth delivery process.

Refund and Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help. Please read our policy on refunds and returns carefully to understand your rights.

  1. Returns
    • Eligibility for Return: You may return most items within 7 days of purchase. To be eligible for a return, the product must be in the same condition as you received it, unused, in original packaging, and with all accessories included.
    • Return Process: To initiate a return, please contact our Customer Support team. Once we confirm your eligibility, we will provide instructions for sending the product back to us.
  2. Refunds
    • Full Refund: If the return is approved, we will initiate a full refund to your original payment method within 7–10 business days. Please note that the time for the refund to appear in your account depends on your card issuer’s policies.
    • Partial Refunds: In certain circumstances, only partial refunds may be granted, such as: When items are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
    • Non-Refundable Fees: Shipping fees are non-refundable unless the item was damaged during shipping or you received the wrong product.
  3. Exchanges
    • Defective or Damaged Items: If you received a defective or damaged product, please contact us within 7 days of receipt. We will exchange the item or provide a full refund.
    • Wrong Product: If you received the wrong product, please contact our support team, and we will correct the order at no additional cost to you.
  4. Shipping
    • Return Shipping Costs: You are responsible for paying the shipping costs for returning items unless the item was damaged, defective, or incorrectly shipped by us.
    • Shipping Costs for Refunds: Shipping costs are generally non-refundable, except in cases where we are at fault (e.g., defective or incorrect items).
    • International Returns: For international orders, customers are responsible for any customs duties or fees associated with the return.
  5. Contact Us

Note: This policy is subject to change. Please review our policy periodically for updates.